FAQ's

Financing

Do you offer financing?


Yes, we offer financing through TimePayment, a third-party finance company. Through them, the following programs are available:

0% for 12 months. If you choose this option, you will have to pay off the amount financed within 12 months.

21, 33, 45 or 57-month financing

A turbo-lease for 14 months

You can contact a customer care representative at 877-653-3659 to start the application process.

In most cases, we will have an answer within 5 minutes.





Features

What makes the Geo Cruiser better than its competitors?


There are a few reasons why the Geo Cruiser is superior in design, functionality, and safety. For one, the facility where the Geo Cruiser is manufactured, is an FDA audited facility. This helps to ensure that the Geo Cruiser is manufactured to a set of strict compliance standards.

Safety isn’t the only feature the Geo Cruiser provides. All models are anodized to provide a richer finish and anti-corrosion protection. All models are equipped with four-position adjustable backrests, three-position adjustable footrests, anti-slip footrest surface and quick release batteries as well as leg-guards that can also be adjusted or removed.

For safety, we also have retractable anti-tip wheels and all models come with two lithium-ion batteries. In fact, the DX, LX and EX models provide a total of 16Ah in battery power. A few other amenities that you get with our chairs are:

1. Armrests that are 2.75” wide with contoured designs for maximum comfort

2. Seat cushions that do not need to be removed when folding

3. Under-seat-basket that has a cover for privacy




How much weight will the Geo Cruiser models support?


The Geo Cruiser DX will support up to 265 lbs., the LX 330lbs, the new EX 350lbs, and the soon to be released RX will support up to 400lbs.




How easy is it to fold and unfold the Geo Cruiser DX and Geo Cruiser Elite EX models?


Very easy. In fact, they can both be folded or unfolded in a matter of seconds.




Can all models be operated indoor as well as outdoors?


Yes, all models can be operated indoors and outdoors.




What kind of seat covers are used?


The seat and backrest covers are made of durable synthetic nylon material. Both covers are machine washable and can easily be replaced and purchased on the GeoCruiser.com website. We also use a comfort-rest cushion on both covers.




Do the Geo Cruiser DX and Elite EX models have a Free-Wheel function?


Yes. Both come with Free-wheel and can be pushed when needed.




What kind of motor do the Geo Cruiser DX and Geo Cruiser Elite EX models use?


All Geo Cruiser models use advanced "Brushless" motors. The Geo Cruiser DX and LX has two 180-watt motors, and the Elite EX has two 250-watt motors.




Does the Geo Cruiser come with Anti-Tip wheels?


Yes, in fact, they are retractable Anti-Tip wheels.





Safety and FDA Clearance

Are the Geo Cruiser DX, LX and Elite EX "Cleared" by the FDA for safety?


Yes. All models have received 510K Pre-Market Approval. All manual wheelchairs and electric wheelchairs are required to have a 510K PMA. Don't be misled by companies claiming that their products are not medical devices and just mobility aids not requiring this clearance. You can contact the FDA and ask them if a competing product is required to have clearance.




Why is the Geo Cruiser safer than competing lightweight and foldable electric wheelchairs?


The Geo Cruiser has been cleared by the FDA for safety. It has been awarded what is called a 510K. This is a major difference that should be a big part of your decision-making process. Some products even claim to be FDA but are not, while others try to get around this by claiming not to be a medical device, but instead a mobility aid. You can call the FDA or contact them by email to ask about the product you are considering.

Having FDA clearance means that the product has been closely reviewed to be at minimum equivalent to an existing product that is marketed with FDA 510K clearance.

Please feel free to contact us if you have any questions regarding 510K FDA clearance.





Travel

Can the Geo Cruiser be taken on a commercial airplane?


The Geo Cruiser DX and the Geo Cruiser Elite EX both meet FAA and DOT regulations for safe air travel. However, you will need to have two documents for air travel. They are:

1. MSDS (Material Safety Data Sheet)

2. UN38.3 Test Report

We can provide these two documents via email. We strongly recommend that you contact the airline before traveling to check for any changes in their travel policy and to provide documentation prior to air travel. This will make for a smooth flight.




Do I have to remove the batteries from the device prior to boarding?


This is at the discretion of the airlines. The FAA guidelines provide the following information:

Lithium-ion batteries must be removed from this type of mobility device and battery terminals protected from short circuiting. The lithium-ion batteries must be carried in carry-on baggage only. The passenger must advise the airline of the battery location. The airline must notify the Pilot-in-command of the battery location in the cabin.

For complete passenger instructions contact your airline. Advance arrangements and extra check-in time may be necessary.

Though allowable, airlines may not be able to accommodate the folded-up wheelchair/device in the passenger cabin. The device, with batteries removed, may travel as checked baggage.




What is the voltage and amps of the batteries?


All models have two (2) 24 Volt 8Ah batteries.




How much do the batteries weigh?


Each battery weighs 3lbs.




Traveling Tips?


Although the Geo Cruiser batteries meet U.S government regulation for safe air travel, more specifically each battery does not exceed 300 watt-hours. Each airline reserves the right to make a decision governing these regulations at their own discretion. To date, we have not received any reports of any travelers having an issue when traveling with the Geo Cruiser. We do recommend that you contact the airline before traveling. To avoid any problems. Furthermore, we suggest that you inquire if there is a department that you forward the battery Material Safety Data Sheet (MSDS) and UN38.3 test report.




What are the FAA Guidelines for Traveling with Lithium Batteries in a Mobility Chair or Scooter?


Some of the requirements for transporting a mobility device with lithium-ion batteries are listed below. We highly recommend that you contact the airline that you will be traveling with to inform them that you will be traveling with a mobility device. Ask them for their requirements as each airline reserves the right to interpret the FAA guidelines independently.

Here are some key requirements:

  1. The battery cannot exceed 300 Watt-hours. Watt-hours are calculated by voltage multiplied by Amp-hours. Example: If a battery is 24 Volts and the amp-hours is 8, the total watt-hours is 192.

  2. You are allowed to carry one spare battery that cannot exceed 300 Watt-hours.

  3. You must have in your possession the Material Safety Data Sheet (MSDS) and the UN 38.3 Test Report, as the airline should request these documents at the time of boarding. These documents can be provided to you by us upon your request.

  4. The batteries must be removed and taken on-board as a carry-on. We do offer a battery travel bag that is designed for this purpose. You can purchase the bag at our online store here

NOTE: Following are some of the key guidelines from the Code of Federal Regulations (eCFR) website:

Title 49: Transportation
PART 175—CARRIAGE BY AIRCRAFT
Subpart A—General Information and Regulations

Please read the references below that were copied from Title 49, Part 175.

(17) A wheelchair or other mobility aid equipped with a lithium-ion battery, when carried as checked baggage, provided—

(i) The lithium-ion battery must be of a type that successfully passed each test in the UN Manual of Tests and Criteria (IBR; see §171.7 of this subchapter), as specified in §173.185 of this subchapter unless approved by the Associate Administrator;

(ii) The operator must verify that:

(A) Visual inspection of the wheelchair or other mobility aid reveals no obvious defects;

(B) Battery terminals are protected from short circuits (e.g., enclosed within a battery housing);

(C) The battery must be securely attached to the mobility aid; and

(D) Electrical circuits are isolated;

(iii) The wheelchair or other mobility aid must be loaded and stowed in such a manner to prevent its unintentional activation and its battery must be protected from short circuiting;

(iv) The wheelchair or other mobility aid must be protected from damage by the movement of baggage, mail, service items, or other cargo;

(v) Where a lithium ion battery-powered wheelchair or other mobility aid is specifically designed to allow its battery to be removed by the user (e.g., collapsible):

(A) The battery must be removed from the wheelchair or other mobility aid according to instructions provided by the wheelchair or other mobility aid owner or its manufacturer;

(B) The battery must be carried in carry-on baggage only;

(C) Battery terminals must be protected from short circuits (by placement in original retail packaging or otherwise insulating the terminal e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch);

(D) The battery must not exceed 300 Watt-hour (Wh); and

(E) A maximum of one spare battery not exceeding 300 Wh or two spares not exceeding 160 Wh each may be carried;

(vi) The pilot-in-command is advised either orally or in writing, prior to departure, as to the location of the lithium-ion battery or batteries aboard the aircraft.

(18) Except as provided in §173.21 of this subc





Insurance Related

Will Medicare cover the cost of the Geo Cruiser?


Medicare and Medicaid will not cover the Geo Cruiser at this time as it is not coded for Medicare or Medicaid. The Geo Cruiser is an FDA cleared medical device and private insurance carriers may provide partial or full reimbursement. We recommend that you contact your insurance provider to determine your coverage. In most cases, they will provide some form of reimbursement.

As an option, we do provide 0% financing and other finance programs for up to 60 months.




Will private insurance cover the Geo Cruiser?


You will have to contact your insurance carrier to find out if they will reimburse you for the purchase of a mobility transportation aid. We have been told that some people have been fully or partially reimbursed for their purchase.